Top Questions
Where is my order?
Has my
order shipped?
What are your shipping rates in the United
States?
What is your
toll free number?
How do I select the right product for me?
Where is my order?
What is the
best way to contact you?
What payment methods are there?
What are your International shipping rates?
Where is my
order?
If you have a tracking number
please use the links below to track your order.
UPS Tracking
USPS Tracking
If you have not received your package but feel that it should've arrived or you
have not received a tracking number, please contact us via phone at
1-866-467-6444.
Most orders are shipped the same day the order was placed.
Has my order shipped?
Orders usually ship in 2-7 business days. We stock thousands of top sellers in our warehouse. Although every attempt is made to maintain inventory of each product, sometimes a product may be out-of-stock. If replenishment of an out-of-stock item takes longer than 7 business days, we will process those items that are available and ship you the partial order. You will not be charged for the out-of-stock items. You will be notified of these changes to your order via email and on the packing slip included in your order.
We do not ship out back orders for out-of-stock items. Items usually come back in stock in 1-2 weeks. You may place another order and receive free standard shipping when you reorder an item that was out-of-stock. Just call or email us to receive a free shipping coupon.
If your selected USPS as your carrier you can track your package via the
USPS Web Site
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What are your shipping rates in the United
States?
Shipping rates depend on the weight of your
order and how soon you would like to receive it. Once you enter your
desired shipping carrier and your location, you will see the shipping price
calculated for you. Here is our basic shipping information.
Shipping Information:|
Automatic
Shipping Credit on Orders Over $95.00! ($5.99 savings
automatically applied at checkout!)
|
|---|
| Shipping Methods |
Shipping Time |
Shipping Rates (up to 1 lb.) |
|---|
|
US USPS Mail (with tracking) |
3 - 10 bus. days |
$5.49* + $1 per add. lb. approx. | |
US Ground (with tracking) |
3 - 6 bus. days |
$6.49*+ .50 per add. lb. approx. | |
US 3 day (with tracking) |
3 bus. days
|
$8.99* + $1.50 per add. lb. approx. | |
US 2 day (with tracking) |
2 bus. days |
$10.99* + $2.00 per add. lb. approx. | |
US Overnight (with tracking) |
1 bus. day |
$19.99* + $2.50 per add. lb. approx. | |
Worldwide Shipping (with tracking)
|
5 - 7 bus. days
|
$21.99+* (depends on Country, Weight & Size)
| |
YOU WILL SEE EXACT SHIPPING
CHARGES BEFORE YOU CHECKOUT |
|---|
|
* Exceptions to Shipping Rates: |
|---|
|
* Flat Rate shipping prices are for orders up to 1 lb./16 fl.oz. You WILL SEE EXACT shipping charges "before" you checkout. | |
* Orders over $95 are shipped at a reduced
rate ($5.99 credit) and will be shipped ground or USPS mail. | |
* Backordered items will be shipped as soon as
available at our cost via UPS Ground. | |
* Alaska, Hawaii and International rates vary & International Rates Please Note: All prices are in USA funds and do not include local duties, taxes and other import fees. | |
* Shipping charges for expedited express
delivery which are delayed due to bad weather are NOT refundable. | |
|
|---|
|
|---|
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What is your
toll free number?
1-866-467-6444 Customer Service Phone Hours 8-5 M-F MST
Order By Phone 24/7
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How do I select the right product for me?
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Where is my order?
We ship every day except Sunday and some holidays so chances are your order is on its way. If you have questions about your order please call us toll free at 1-866-6444. To track a package for which you have received a tracking number, use of the the following links: UPS Tracking, USPS Tracking
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What is the
best way to contact you?
Calling us toll free at 1-866-6444 will get
your question answered right away. You may also email us, we strive to
answer our email within 24 hours. Please do not include credit card
account numbers via email as email is not secure.
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What payment methods are there?
- VISA
- MASTERCARD
- DISCOVER CARD
- AMERICAN EXPRESS
- OPTIMA
- WESTERN UNION
- MONEY ORDERS
- CASHIERS CHECKS
- PERSONAL CHECKS
If ordering Online and you
want to pay by check or money order, select payment type "Will send check prior
to delivery" from the pull down menu when checking out. Then we recommend that
you print out your order total and mail it with your payment.
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What are your International shipping rates?
International Shipping rates vary so widely
that the best way to find out what the exact shipping cost will be is to select
your products, click checkout, supply your address and then you will see a
summary of your order including shipping prices. At that point, you will
be able to supply your payment information as well.
Please Note: All prices are in USA
funds and do not include local duties, taxes and other import fees. Some
products may have restrictions as well.
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